The prices quoted via email with photographs sent to us are based on all the information provided by the customer, if on closer inspection any further work or materials are required, the cost may increase. We will of course inform you of any such additional cost before commencing. To assess, removal of the top cover and stuffing material may be required.
The fabric quantity is an estimate, we will re-measure the furniture once it arrives at our workshop and the specific quantity will be derived. This may result in a small reduction or increase in the requirement.
If no fabric has been specified, the cost of the fabric is to be added to the price given in this quote, which will be the price per metre multiplied by the estimated quantity, or if different, the remeasured quantity.
We use the services of a local firm for collection and delivery, if you require this service then transport charge will be added according to your location.
To confirm an order, a 50% deposit of the total price, including VAT should be paid, either by bank transfer, debit card, credit card or cheque.
A VAT Invoice will only be issued on full and final settlement of the agreed cost. Porterhouse Design Ltd retain ownership of all work, including materials until full payment is received.
All prices are subject to VAT, and full breakdown is shown in all quotes. Your statutory rights are not affected by these Terms and Conditions.
Complaints
Where we cannot resolve any complaint using our own complaints procedure, as a Which? Trusted traders us Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact Which? Trusted traders in the first instance on 0117 981 2929.